Our client has a permanent, full time vacancy for a Client Relations Representative to Support the Account Managers, clients and advise on other services to achieve sales growth targets. This is a hybrid role 3 days in the office and 2 days working from home. The Role: • Ensure the timely integration of new content • Manage targeted promotions, aimed at generating additional content and/or drive volume. • Maintain up to date and accurate knowledge on the full range of services, to be able to advise customers appropriately. • Management of systems on behalf of the customer and the company, including CMS, CSS etc. to ensure requirements are recorded and actioned accurately. • Liaison with internal teams, both in the UK and US, as necessary, to meet the needs of customer. • Deal with all queries efficiently and accurately. • Review of production proofs, based on specifications. • Assisting customers with EDI Implementations as appropriate. • Coordinating client reporting as required. • Supporting the drive for sales growth via effective execution of existing orders and advising clients appropriately about the range of products and services. • Attending meetings with Account Managers as appropriate and client training on systems where appropriate. • Proactive sign-posting of new customers to existing accounts Requirements: • Customer-centric approach. • Attention to detail. • Additional languages skills would be an advantage. • Good administrative skills, able to prioritise workload and work on own initiative. • IT literate. • Good levels of literacy and numeracy. • Problem-solving and solutions focused. • Positive and constructive approach to working with others. • Flexibility is critical – must be able to adapt to frequent change • Experience of B2B client support. • Proven experience of working in a fast-paced, changing environment. Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.
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01908 726 030/
01908 726 062