Client Programmes Administrator

Full time , Temporary , Milton Keynes £21,000 per annum Ref No: IPRS6395

Our client has a full time vacancy for a Client Programmes Administrator.  The role is offered initially as a 6 week temporary contract, which may be extended.  The main purpose of the role is to provide the highest possible level of service and support to the account managers across a range clients and take ownership of core functions by organising daily tasks to ensure the smooth operational running of each account within agreed SLAs and budgets. 


This is a busy, fast paced and fun environment which is full of variety! 


The role

•             Understand your client’s business objectives and develop good client relations

•             Delegate work to Account Administrators when required

•             Identify new opportunities for existing clients and make recommendations to your Account Manager/Account Director/ Commercial Account Manager

•             Support the client programme team in achieving targeted levels of GP in respect of your assigned accounts and to retain existing client base in line with company objectives

•             Produce MI and ad hoc reporting, utilising all Microsoft Office packages/Qlik sense  as required

•             Analyse and review your reporting and highlight any patterns or concerns to the Account Manager

•             Ensure that detailed work instructions are produced and updated, complying with relevant operating standards

•             Liaise with internal departments and external suppliers to achieve the best possible solutions

•             To have a clear understanding of the current status of every project that you are responsible for

•             Ensure that salesforce and all electronic filing is accurate and up to date, all calls and clients contacts recorded, client contracts uploaded and maintained

•             Ensure client invoices are raised promptly, accurately and consistent with client requirements and as agreed within the invoicing schedule

•             Update websites

•             Copywriting and proof reading

•             Assist with reconciliation and debt control

•             Attend client meetings and produce contact reports as required

•             Trouble shooting and resolving client issues

•             Support the Account Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required



Good working knowledge of Microsoft Office

Experience using a CRM system desirable

Analytical with excellent problem solving skills

Confident to highlight issues and suggest ways of improvement

Great attention to detail, particularly with finances, grammar, spelling and tone of voice

Good understanding of IT, Creative and Finance

Ability to work independently and under pressure

Team player with a positive attitude

Ability to communicate well at all levels

Keen to learn

Experience of working in a busy administrative client support type role


Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.

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