Our client has a permanent vacancy for an Account Executive to proactively work with the Account Managers to provide a robust support for the managing and administrating of existing clients. You will provide the highest possible level of service and delivery to clients across a range of products. You will take ownership of core functions by organising daily tasks to ensure the smooth operational running of each account, within agreed SLAs and budgets and be proactive in the continuous improvement of all processes and procedures. Working alongside the Account Manager and Commercial Account Management team you will ensure the accounts achieve the highest level of gross profit The Role ▪ Understand your client’s business objectives and develop good client relations ▪ Delegate work to Account Administrators when required ▪ Identify new opportunities for existing clients and make recommendations to your Account Manager/Account Director/ Commerical Account Manager ▪ Support the client programme team in achieving targeted levels of GP in respect of your assigned accounts and to retain existing client base in line with company objectives ▪ Produce MI and ad hoc reporting, utilising all Microsoft Office packages/Qlik sense as required ▪ Analyse and review your reporting and highlight any patterns or concerns to the Account Manager ▪ Ensure that detailed work instructions are produced and updated, complying with relevant operating standards ▪ Liaise with internal departments and external suppliers to achieve the best possible solutions ▪ To have a clear understanding of the current status of every project that you are responsible for ▪ Ensure that salesforce and all electronic filing is accurate and up to date, all calls and clients contacts recorded, client contracts uploaded and maintained ▪ Ensure client invoices are raised promptly, accurately and consistent with client requirements and as agreed within the invoicing schedule ▪ Update websites ▪ Copywriting and proof reading ▪ Assist with reconciliation and debt control ▪ Attend client meetings and produce contact reports as required ▪ Trouble shooting and resolving client issues ▪ Support the Account Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required ▪ Perform all other duties as reasonably required that are consistent with both training and experience The Person Good working knowledge of our systems and Microsoft Office Analytical with excellent problem solving skills Confident to highlight issues and suggest ways of improvement Great attention to detail, particularly with finances, grammar, spelling and tone of voice Good understanding of IT, Creative and Finance Ability to work independently and under pressure Team player with a positive attitude Ability to communicate well at all levels Keen to learn Experience of client facing role Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.
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If you wish to speak to a consultant please call us on:
01908 726 030/
01908 726 062