Customer Account Administrator

Full Time, Permanent Milton Keynes £16,000 to £18,500 per annum Ref No: IPRS5491

Our client specialises in performance improvement and employee engagement helping clients to attract and retain the best people and recognise employees for living their company values. They have a permanent vacancy for an Account Administrator. As Account Administrator, you’ll be primarily supporting the Account Executive and Account Manager in the day to day running of a range of their accounts. You will be responsible for: •Providing the highest possible level of service across a range of accounts •Being the primary point of contact for participant queries via email and hotlines •Completing daily tasks to ensure the smooth operational running of each account, within agreed SLAs and budgets •Being proactive in the continuous improvement of all processes and procedures You will need to be able to: •Generate reports, utilise a range of Microsoft Office packages and highlight any patterns or concerns to senior team members •Mail merge documents using Microsoft Word •Perform data uploads using a variety of different systems •Amend entries in Content Management Systems •Ensure detailed work instructions are produced and updated, complying with relevant operating standards •Support the team with ad hoc tasks as requested •Liaise with internal departments and external suppliers as required •Have an understanding of all projects on the accounts that you are responsible for •Ensure all electronic and paper filing is accurate and up to date •Attend client meetings as required •Perform all other duties as reasonably required that are consistent with both training and experience •Support other teams within the division as required •Copywriting and proof reading •Assist with reconciliation and debt control •Attend client meetings and produce contact reports as required •Support the Account Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required •Perform all other duties as reasonably required that are consistent with both training and experience Requirements •Good working knowledge of the Microsoft Office suite •Good problem solving skills •Confident to highlight issues and suggest ways of improvement •Good attention to detail, particularly with grammar, spelling and tone of voice •Organised and methodical •Ability to work independently •Team player with a positive attitude •Ability to communicate well at all levels •Keen to learn Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.

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