Our client has a vacancy for a Customer Care Advisor. This role sits within the Customer Care team, who work closely with clients and various teams within the organisation to service the programmes and support the end user, offering first class customer care and support to all users of programmes, whether they are employees or consumers, the role is simply to be there and offer the best customer care support available whatever the query. This role is offered as a 12 month fixed term contract.
The role is key in ensuring the smooth and successful running of programmes. Customer Care is of paramount importance, so the primary function of your role will be to answer’ queries via hotlines and email, quickly, concisely and professionally – simply put, you will be responsible for ensuring any consumer in the programmes are kept happy.
The role will also involve regular administrative tasks including data input, occasional creation of reports, mailings, first line telephone support, and liaising with other teams within the business so an eye for detail is essential to succeed in the role as is the ability to multi task.
You will need to be well-organised, confident and motivated, with great attention to detail. Happy working in fast-paced environment with the ability to multi-task and meet deadlines. Working as part of a team, you will be proactive in offering ideas and suggestions to improve processes.
You will also develop a good understanding of each of the programmes you work on, products and systems.
Are you a people-person, warm and welcoming and ready for a new challenge? They are looking for that ‘good-egg’ that has an eye for detail and consistency.
• an aptitude to work as part of a small team whilst retaining ownership of assigned work
• A passion for providing excellent customer care
• A professional and personable telephone manner
• Great written and verbal communication skills
• Good knowledge of Microsoft Excel and Word
• Proven organisational skills and the ability to prioritise tasks
Ideally you’ll be educated to GCSE/O’Level standard and have experience in call handling and dealing with customer complaints.
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.