Our client operates within the marketing services sector. They currently have a vacancy for a Lead Administrator. This role is offered as a 6 month fixed term contract however there is a chance that this could be extended.
Oversee daily tasks that come into the administration team, providing support and guidance to the team and be the escalation point in the absence of managers.
Manage and investigate order queries
Validate data against invoices using external portals and web-based applications.
Provide high level of administrative support to all sales teams across the full product portfolio.
Ensure all aspects of operational set-up & ongoing support is processed in an accurate and timely manner within agreed SLA’s.
Support the wider Operations & Fulfilment teams & Customer Care in dealing with complex enquiries, communicating effectively with all stakeholders and updating monitoring tools (CRM) with all relevant information.
Attention to detail
Good problem-solving skills
Good knowledge of Business Processes
Good verbal and written communication skills
Computer Literacy skills, particularly Microsoft Office (Word and Excel essential)
Understanding numeric data
Ability to work well under pressure
Flexible attitude and supportive of team colleagues
Listening and interpretation skills
Confident, thorough and collaborative
Positive, ‘Can do’ attitude
Good sense of humour
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.