Regional Account Manager - Scotland

Full Time, Permanent Scotland Negotiable Ref No: IPRS5839

Our client has a permanent vacancy for a Regional Account Manager. Based in Scotland, you will proactively manage existing client relationships, deliver profitability, retention and scheme growth. This is a full time role, with car allowance and a 7.5% performance related bonus. Main purpose To proactively work with clients to drive increased scheme engagement and take up. To profitably manage all aspects of the clients’ accounts delivering Gross Profit targets to the business as projected for each account. To manage the end-to-end implementation of new benefits for each client, ensuring customer satisfaction within a profitable framework. To identify new opportunities for the Commercial Account Management team to develop. The role To build and maintain excellent client relationships, by ensuring regular contact with each account at a level agreed with your line manager. To maintain accurate and timely records in appropriate CRM systems, databases and formats. To have an understanding of all areas within the business to strengthen the brand, and to attend relevant sales presentation when requested. To identify potential cross sell and upselling to your assigned client base, through proactive relationship building with your accounts. To work closely with the Commercial Account Management team. To assist with the delivery of new business targets in your region. This will include attending new business meetings with the sales team and developing new relationships with potential clients. Work closely with the sales team post-sale to ensure smooth delivery and that client service levels are of the highest standard. With the support of the Account team, ensure all contracts are put in place correctly and in a timely manner for the relevant schemes that you are managing. To deliver a solution that is within operating standards, within all relevant legislation and in the best interest of the business. Compile all relevant reports and paperwork as required by the Head of Client Programmes or your line manager. Deal with all relevant communication whether written, oral, electronic or telephonic to ensure the highest levels of service at all times. To liaise directly with the account coordinator on each scheme they are responsible for. Work closely with systems, print and design to proactively deliver timely and cost effective solutions for clients when necessary, and ensure the account coordinator and the administration team is fully briefed on timescales and expectations for each account. To consistently achieve the highest service standards to ensure maximum retention through client satisfaction. To proactively work with clients to drive increased engagement and take up. To fully understand the products and service, and the processes behind each product. To answer queries from clients in a full and timely manner. To ensure all clients sites are tested when required, before they go live with the client. The Person ▪ Graduate calibre. ▪ Employee benefits industry experience is desirable ▪ 2 years account management experience ▪ Experience of managing and developing client relationships ▪ Exceptional communication and people skills, with ability to engage effectively with clients and colleagues of all levels ▪ Proficient in the operation of IT solutions. To include: spreadsheets, word processing, CRM systems, project management tools, and related products. ▪ Ability to deliver creative solutions to client problems, proactively resolves client queries to exceed expectations at every opportunity. ▪ Able to deliver financial success from each project from a given set of KPI’s identified by the Head of Employee Benefits. ▪ Understand all relevant legislation and the legal implications of the project they are leading ▪ Based in Scotland ▪ Ability to build relationships ▪ High level of regard for client & customer satisfaction ▪ Effective communication techniques ▪ Commercial awareness ▪ Employee Engagement Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.

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