IT Support Assistant

Full time , Permanent , Northampton Up to £22,000 per annum Ref No: IPRS6487
Our Professional Services client has a permanent vacancy for an IT Support Assistant to join their close-knit, friendly IT team. This role is a full time office based role but they do understand that flexibility is essential for a good work life balance. You will be responsible for providing first line IT support and to assist in resolving day to day IT problems/queries in order to ensure that smooth running of the IT systems takes place at all times. Some of these duties will include: To log and maintain calls with both software and hardware maintenance providers ensuring that the calls are responded to within SLAs To be involved in the firm’s new starters and leavers processes ensuring that the procedures for managing these is comprehensive and carried out to the full Coordinate IT business information/activity including interpretation of technical documentation Produce good quality documentation and written reports, e.g. how-to guides To assist in the implementation of new software packages PC and laptop builds Requirements: • Helpdesk experience is essential • Working knowledge of using Helpdesk logging software • Microsoft Exchange 2016+ • Active Directory, Group Policy • Windows 10 • Microsoft Office 2016+ • iOS Mobile Devices • Experience of automation systems for deploying PC/Laptops • Backup Software • A working and support knowledge of legal software applications • Good customer service skills Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.
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